Life happens sometimes and when it leaves you with no hot water or heating it’s our priority to get you up and running as soon as possible. Our mechanical engineers carry and abundance of van stock to increase the chance of a first time fix.
We have a reliable, safe and compliant team of mechanical engineers who are gas safe registered, OFTEC and biomass trained. We are here to provide you with 24/7 emergency cover to get you fully functioning again when you need it. Our admin team and engineers pride themselves in good communication so the office and the client knows what’s happening at all times with frequent progression updates on breakdowns.
Plants rooms can be overwhelming when it comes to the sheer volume of different pumps, valves and components. We have a personalised asset system in place which makes it easy for both the client and us in office to identify an item and place a call correctly. The unique asset number will tell us exactly what the unit is, where it is located and bring up a full breakdown and service history of that unit.
When you place a breakdown call with our team, a call will be raised immediately via our job management system and and engineer will be allocated. We can then advise you of the engineers estimated time of arrival and even set up email alerts when the engineer is on his way. Once the job is complete, we will issue the job sheet electronically and advise if any parts are required and quote accordingly.
